At SILVEL, we stand behind the quality of our products and want you to be fully satisfied with your purchase. If for any reason you are not completely happy, we’re here to help.
Returns
-
You may request a return within 30 days of receiving your order.
-
To be eligible, the item must be unused, in its original packaging, and in the same condition you received it.
-
Proof of purchase (order confirmation or receipt) is required.
Non-Returnable Items
-
Items that have been used, damaged due to misuse, or are missing parts not due to our error.
-
Clearance or final sale items.
Refunds
-
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.
-
If approved, a refund will be processed to your original method of payment within 5–10 business days.
-
Shipping fees are non-refundable unless the return is due to our error or a defective product.
Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us.
Return Shipping
-
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
-
For your protection, we recommend using a trackable shipping service.
How to Start a Return
To request a return, refund, or exchange, please contact our customer service team:
? Email: [email protected]
We will provide you with return instructions and help you through the process.